FAQ

An estimated shipping date is usually sent to you when you complete your order. An order consisting only of available products is dispatched in a few days. An order made of custom made cases is shipped within 4 weeks.

For certification, please allow 6 to 10 weeks.

We suggest that you protect your items with various protective materials such as bubble wrap, packing peanuts, doubled boxes, etc. so that they arrive at Canadian Acrylic Display in the same condition they were sent.

This is why it is importance to insure your object! If your item gets lost during transportation, you can make a claim with the transport company. Unfortunately, if you have not insured your item, you have no recourse.

We strongly advise you to insure your article before sending it by carrier. Be sure to declare the appropriate value for each item, since this is the maximum compensation you will receive if your package is lost or damaged by the carrier. The amount reported must reflect the value of your item after certification, as well as the costs associated with shipping to Canadian Acrylic Display.

Yes, Canadian Acrylic Display ships orders to addresses outside of Canada. In this case, you must pay your order by credit card.

Since this is an international shipment, you may have to pay a customs fee.

In addition, your credit card will be charged twice. The first transaction will cover the cost of the order without the shipping costs. The second transaction will cover the cost of shipping that is determined from the measures and weight of the package.

Shipping costs vary depending on the weight and size of your order. Please ask our team for an estimate of the shipping charges before ordering.

Yes. It is safe to shop online at Canadian Acrylic Display. All our transactions are secured by our SSL (Secure Sockets Layer) protocol. SSL is a method of transmitting sensitive information that encrypts details such as your personal information and your credit card number.

We accept payments by credit card (Visa, Master Card), PayPal, money order. Orders outside Canada must be paid by credit card.

Regardless of the nature and value of the object to be certified, Canadian Acrylic Display has a single fee of $45.95 for any valuation.

Yes, you can ship to a different address than yours. It is important to enter the address at the time of your order. If you wish to make a change, please contact our team at our e-mail address.